Introduction
This Privacy Policy describes how Relay ("we", "us", or "our") collects, uses, and shares information about you when you use our services. Effective Date: August 12, 2026. Version: b7edfd0b.
If you have questions about this policy, please contact us at support@relayhq.website.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.
Information We Collect
We collect the following categories of personal data for the purposes described below:
| Category | Fields collected | Purpose |
|---|---|---|
| Account and identity information | Name, Email address, Authentication and session identifiers | Create and secure accounts, maintain sessions, and associate people with their authorized workspaces |
| Workspace and agent content | Workspace membership, Agent instructions, Conversations and AI-generated output, Approvals and activity history | Provide workspace-scoped agents, durable conversations, approvals, and records of assigned work |
| Connected-service data | OAuth account identifiers, Connection credentials, Email, files, calendars, contacts, documents, and spreadsheets selected for agent work, Slack and Telegram channel messages and identities | Perform user-authorized work in connected accounts and deliver results through selected channels |
| Execution and diagnostic data | Scheduled jobs and run state, Tool calls and results, Request identifiers, IP address and application logs, Push-notification subscriptions | Dispatch durable work, recover interrupted runs, deliver notifications, prevent abuse, and diagnose service failures |
| Billing information | Plan and entitlement state, Billing customer identifier, Subscription and transaction metadata | Manage subscriptions, enforce plan limits, reconcile payments, and maintain financial records |
Data Retention
We retain your data for the following periods:
| Category | Retention period |
|---|---|
| Account and identity information | While the account is active and afterward only as required for security, legal, or operational records |
| Workspace and agent content | Until the workspace, account, or applicable resource is deleted, subject to backup and legal retention periods |
| Connected-service data | Connection credentials are retained until disconnected; accessed content and resulting records follow the owning workspace resource's retention |
| Execution and diagnostic data | For the lifetime of the related work record or for a limited diagnostic and security period, subject to legal requirements |
| Billing information | For the subscription relationship and afterward as required by tax, accounting, dispute, and fraud-prevention obligations |
Cookies and Tracking
We use the following types of cookies and tracking technologies:
| Category | Lawful basis |
|---|---|
| Essential cookies — required for the service to function | Performance of a contract (Article 6(1)(b)) |
Third-Party Services
We share data with the following third-party services:
| Service | Purpose | Privacy policy |
|---|---|---|
| Provide connected Gmail, Drive, Calendar, Contacts, Docs, and Sheets services selected by the user | View | |
| Slack and Telegram | Receive assignments and deliver agent messages through channels connected by the user | |
| Configured AI model providers | Process instructions and relevant workspace content to generate agent output | |
| Polar | Process checkout, subscription, and billing-portal activity | View |
| Infrastructure and database providers | Host the application and store or transport encrypted product, authentication, queue, and diagnostic data |
Contact Us
Contact us:
- Legal Name: Relay
- Email: support@relayhq.website
Google API Services User Data
Relay's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
Relay uses Google Workspace data to carry out the agent work you request, such as reading a selected message, drafting a reply, or updating a file or calendar event. Relevant content may be sent to the AI model provider selected for your workspace to complete that work. Relay does not use Google Workspace data for advertising, sell it, or use it to train or improve generalized AI models. Relay personnel may access specific Google Workspace data only with your explicit consent, when necessary to investigate a security issue or abuse, or when required by law.
Your Choices and Controls
You can disconnect connected services, revoke provider access, delete individual product resources, or request account deletion. Removing access can stop agent work that depends on the affected account or data. Some operational, billing, security, and backup records may remain for the limited periods described in this policy or required by law.
Security and International Processing
Relay uses administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit. No system is completely secure. Relay and its providers may process information in countries other than your own, where privacy laws may differ.
Changes to This Policy
We may update this policy as Relay, its providers, or legal requirements change. We will publish the updated policy with a new effective date and provide additional notice when required.